FAQ

Product Support

• Warranty Terms & Conditions
• I need a spare part
• I need an instruction manual

My Account

• I forgot my password
• How can I manage my marketing preferences?
• How do I make a subject data request?
• How can I remove my account?

Payment

• I would like to change my billing address
• When will I be charged for a pre-order item?
• My discount code wont work
• What payment methods do you offer?

Returns, Refunds & Exchanges

• How can I contact customer services?
• I have received a faulty or damaged product
• How can I cancel my order?

Delivery

• How can I track my order?
• Who will my order be delivered by?
• What happens if my delivery is late?
• Can I choose my delivery date?
• Do you deliver outside of the UK?
• What is the cut off for delivery?